FAQ
Ordering & Payment
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and Cash on Delivery (COD) on eligible orders, all processed securely through Razorpay.
Can I modify or cancel my order after placing it?
Contact us at support.lexprimewatches@gmail.com within a few hours of ordering — once your order has shipped, we're unable to make changes.
Product
Are Lexprime watches water-resistant?
"Yes, our watches are rated for everyday splash and rain resistance but are not designed for swimming or diving."
What's the strap made of?
Stainless steel / PU (polyurethane) faux leather / silicon etc.
Is the strap adjustable, and can I resize it myself?
"Yes, metal straps come with removable links; we recommend a local jeweller or watch shop for resizing to avoid damage."
What type of movement do your watches use?
Quartz
Do you offer a warranty?
Yes — see our Warranty page for full details.
Shipping & Delivery
How long does delivery take?
See our Shipping Policy for detailed timelines by location.
Do you offer Cash on Delivery?
Yes, on eligible pin codes and order values — this is confirmed at checkout.
How do I track my order?
You'll receive a tracking link via email/SMS once your order ships.
Returns & Refunds
What's your return policy?
We accept returns within 7 days of delivery for unworn products in original packaging — see our full Refund & Return Policy for details.
My watch arrived damaged — what do I do?
Contact us within 48 hours at support.lexprimewatches@gmail.com with photos, and we'll arrange a free replacement or refund.
Still have questions?
Reach out at support.lexprimewatches@gmail.com or +91 9813478352 — we're happy to help.