Privacy policy

Privacy Policy

At Lexprime Watches, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and your rights regarding your data.

1. Information We Collect

  • Personal details: name, email address, phone number, shipping/billing address, provided when you place an order, create an account, or contact us.
  • Payment information: processed securely through our payment partner, Razorpay. We do not store your card, UPI, or banking details on our own servers.
  • Order history: products purchased, order value, and delivery status.
  • Device & usage data: IP address, browser type, pages visited, and cookies — collected automatically to improve site performance and your browsing experience.

2. How We Use Your Information
We use your information to:

  • Process and fulfill your orders, including shipping and payment confirmation
  • Communicate order updates, shipping notifications, and customer support responses
  • Improve our website, products, and customer experience
  • Send promotional offers or updates, only if you've opted in (you can unsubscribe anytime)
  • Comply with legal and tax obligations, including GST record-keeping

3. Sharing of Information
We do not sell your personal information. We share data only with:

  • Shipping partners (e.g., Shiprocket, NimbusPost, Shipway) to deliver your order
  • Payment partner (Razorpay) to process transactions securely
  • Marketplace platforms (Amazon, Flipkart), if you purchase through those channels — governed by their respective privacy policies
  • Legal or government authorities, if required by law

4. Cookies
Our website uses cookies to remember your cart, preferences, and improve browsing experience. You can disable cookies through your browser settings, though some site features may not function properly as a result.

5. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements (such as GST record-keeping obligations).

7. Your Rights
You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data, subject to legal/record-keeping obligations
  • Opt out of marketing communications at any time

To exercise these rights, contact us at support.lexprimewatches@gmail.com.

8. Children's Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from minors.

9. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of our Grievance Officer are:

Name: SAMEER
Email: support.lexprimewatches@gmail.com
Address: 73,Near Prakash Hospital, Islamabad colony,Palwal

10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact Us
For any privacy-related questions or concerns, reach out at  support.lexprimewatches@gmail.com or +91 9813478352.

 

Added to cart ✓